Refund policy

Our Return Window

MEADOWTRAIL is operated by MEADOWTRAIL SUPPLY LLC. We accept return requests within 30 calendar days after delivery, including returns because you changed your mind.

To request a return, email support@meadowtrailhome.com with your order number and the items you wish to return. For damaged, defective, incorrect, or incomplete items, please describe the issue and provide photographs where reasonably possible.

Return Conditions

For change-of-mind returns, items must be unused apart from reasonable inspection, undamaged, and returned with all original components and accessories. Please include the original packaging where available.

Original packaging is not required to report a defective, damaged, or incorrect item. These return conditions do not limit any rights you have under applicable consumer law.

Our standard return policy applies to all product categories currently offered in our store.

How to Return an Item

Contact us before sending your return so we can provide a prepaid return label and return instructions. Please package the items securely and retain the carrier receipt or tracking information.

Our return address is:

MEADOWTRAIL SUPPLY LLC
1100 S 3rd St
Louisville, KY 40203
United States

This is a return-by-mail address. Please contact us before attempting an in-person return.

Return Shipping and Fees

We pay return shipping costs for accepted returns, including change-of-mind returns and returns involving damaged, defective, incorrect, or incomplete items.

We do not charge restocking fees, return handling fees, or return processing fees.

Please use the prepaid return label we provide. If you need to arrange another return method, contact us first so we can agree on the arrangements and reimbursement.

Damaged, Defective, or Incorrect Items

Please contact us promptly if your order arrives damaged, contains the wrong item, is missing components, or does not function as described.

We will assess the issue and arrange an appropriate replacement, exchange, or refund without charging you return shipping or replacement delivery costs.

A short reporting period does not override your 30-day return window or any additional rights provided by applicable law.

Exchanges

We accept exchange requests within the same 30-day request window, subject to replacement availability. We cover return shipping and the cost of sending the replacement item.

If the replacement has a different price, we will explain any price difference and obtain your agreement before proceeding. If an exchange is unavailable, you may choose an eligible refund instead.

Refunds

We will inspect returned items promptly and initiate an eligible refund within 3 business days after receiving and inspecting the return.

Refunds are issued to the original payment method. We do not substitute store credit for an eligible monetary refund unless you specifically agree.

For an accepted full return, we refund the amount paid for the returned merchandise and the applicable sales tax. Standard outbound shipping is free, so there is no standard outbound shipping charge to deduct.

Your bank or payment provider may need additional time to post the refund. If the refund has not appeared after your provider’s normal processing period, contact us and we will help trace it.

If a return does not meet the stated conditions, we will explain the reason and available next steps. This does not limit your statutory rights.

Order Cancellations

You may request cancellation before your order ships by contacting us with your order number. If cancellation is completed before shipment, we will initiate a full refund within 3 business days.

Once an order has shipped, the normal return process applies.

Delayed, Lost, or Undelivered Orders

If we cannot ship within the stated processing period, we will notify you, explain the revised timing, and offer the option to agree to the delay or cancel the unshipped order for a full refund.

If an order is lost or not received, contact us. We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where applicable. You will not be required to resolve our carrier claim yourself.

Contact

Email: support@meadowtrailhome.com
Phone: +1 (703) 346-9714

Customer service hours: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. public holidays.

We aim to reply within 48 hours. Messages received outside business hours are reviewed when customer service resumes.