Terms of Sale

1. Seller and scope

Purchases from meadowtrailhome.com are made from MEADOWTRAIL SUPPLY LLC, trading as MEADOWTRAIL.

Our registered and operating address is 1100 S 3rd St, Louisville, KY 40203, United States. Purchase inquiries may be sent to support@meadowtrailhome.com.

These terms apply to purchases through the store. Our Terms of Service govern broader website use. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

2. Placing an order

You must have the legal capacity to make the purchase or appropriate authorization from a parent or legal guardian.

Before submitting an order, check the selected products, included components, shipping address, contact details, and final total. You are responsible for providing accurate information needed to process and deliver the order.

An order confirmation acknowledges receipt of your order. If availability, payment authorization, a material listing error, suspected fraud, or another fulfillment issue affects the order, we will contact you.

We will not increase an agreed order price without your consent. If we cancel an order we cannot fulfill, payment collected for the canceled items will be refunded.

3. Product descriptions and included contents

Product pages describe the item offered, approximate dimensions, and included components. Styling accessories shown in photographs are not included unless the listing expressly says otherwise.

Natural materials may vary in grain and appearance, and screens may display colors differently. These variations do not excuse supplying an item that is materially different from its description.

Follow product-specific information and supplied instructions. Some games and puzzles contain small parts that must be kept away from young children.

4. Prices, taxes, and payment

Prices are displayed in U.S. dollars unless expressly stated otherwise. The payment methods available for your transaction are those actually displayed at checkout.

Any applicable sales tax and the final payable total are displayed before you confirm payment. Standard shipping is free for eligible orders, with no minimum purchase requirement.

We do not add undisclosed handling or standard shipping charges after checkout. Changes to future listing prices do not automatically change an order already accepted.

5. Delivery area

Orders ship from the United States to the contiguous 48 United States only.

We do not deliver to Alaska, Hawaii, U.S. territories or possessions, APO/FPO/DPO or other military addresses, or international addresses.

If an order cannot be fulfilled to an excluded address, we will notify you and refund payment collected for the unfulfilled order.

6. Processing, transit, and tracking

• Normal order processing: 1–3 business days.
• Normal transit after shipment: 3–5 business days.
• Normal combined delivery estimate: approximately 4–8 business days.
• Daily cutoff: 4:00 p.m. U.S. Central Time, observing daylight saving time.

Business days are Monday through Friday, excluding U.S. public holidays. Orders received after cutoff, on weekends, or on public holidays begin processing on the next business day. Cutoff does not guarantee same-day shipment.

We provide shipment tracking by email. Carrier, weather, or other delivery disruptions may affect arrival estimates.

7. Delays and delivery problems

If we cannot ship within the stated processing period, we will provide revised shipment information and offer the choice to agree to the delay or cancel the unshipped order for a full refund.

For missing, damaged, or undelivered parcels, contact us with your order number. We investigate with the carrier and arrange an appropriate resolution, which may include replacement or refund.

Using a delivery provider does not remove our responsibilities to you as the seller.

8. Cancellations and changes

You may request cancellation or an address correction before shipment by contacting us promptly. We will confirm whether the request can be completed.

If cancellation is completed before shipment, we initiate a full refund within 3 business days. Once an order has shipped, the normal return procedure applies.

9. Returns and exchanges

You may request a return within 30 calendar days after delivery, including a change-of-mind return.

For change-of-mind returns, items must be unused apart from reasonable inspection, undamaged, and complete with their original components and accessories. Include the original packaging where available.

Original packaging is not required to report defective, damaged, or incorrect items. Conditions for voluntary returns do not restrict statutory rights.

Contact us before sending a return so we can provide a prepaid label and instructions. We pay accepted return shipping and do not charge restocking, handling, or return processing fees.

Exchanges are accepted within the same request window, subject to availability. We cover accepted return and replacement delivery costs and obtain your agreement to any product price difference.

10. Refunds

We inspect returns promptly and initiate an eligible refund within 3 business days after receiving and inspecting the return. Refunds are issued to the original payment method.

Your bank or payment provider may require additional time to post the refund. We do not substitute store credit unless you specifically agree.

For an accepted full return, the refund includes the amount paid for the returned merchandise and applicable sales tax. Standard outbound shipping is free, so there is no standard outbound shipping charge to deduct.

11. Defective or nonconforming goods

If an item is damaged, defective, incorrect, or incomplete, contact us promptly with your order number and a description. Photographs are helpful where reasonably possible.

We will assess the issue and arrange an appropriate replacement, exchange, or refund without charging return or replacement delivery costs. A short reporting period does not override the stated return window or any additional legal rights.

12. Liability, law, and disputes

Nothing in these terms excludes or limits liability for fraud, willful misconduct, or other liability that cannot legally be excluded or limited.

Kentucky law governs these terms, subject to mandatory consumer protections and jurisdictional rights applicable to you.

Please contact us so we can try to resolve a purchase concern. Doing so does not prevent you from using legal remedies available to you.

13. Changes to these terms

Revisions apply to future purchases. They do not retrospectively reduce rights relating to an existing order without a lawful basis.