Privacy policy

Who Is Responsible for Your Information

MEADOWTRAIL SUPPLY LLC, trading as MEADOWTRAIL, operates meadowtrailhome.com and is responsible for the personal information it processes in connection with this store.

Business address: 1100 S 3rd St, Louisville, KY 40203, United States
Privacy email: support@meadowtrailhome.com
Phone: +1 (703) 346-9714

This policy explains how personal information is handled when you browse our store, make a purchase, contact us, or otherwise interact with us.

Information We Collect

Depending on your interaction with the store, the information processed may include:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order information, such as the products purchased, order value, transaction status, delivery details, and return or refund history.
Payment-related information, such as payment confirmation, payment method type, and information made available by the payment processor.
Customer service information, including messages, photographs, and other details you choose to provide when requesting assistance.
Account information, where customer accounts are used, including account details and preferences.
Technical and usage information, such as IP address, browser and device details, pages visited, and interactions with the store.

Payment credentials are handled through the payment services available at checkout. Please do not send full card numbers, passwords, or other sensitive payment credentials by email.

Where Information Comes From

We obtain information directly from you when you place an order, complete a form, create an account, or contact us.

Information may also be generated through your use of the website or received from service providers involved in operating the store, processing payments, preventing fraud, and delivering orders.

How We Use Information

We use information as reasonably necessary to:

Process payments and fulfill orders.
Send order confirmations, shipping updates, and service communications.
Arrange deliveries, returns, exchanges, and refunds.
Respond to questions and resolve complaints.
Maintain customer accounts where offered.
Protect the store, investigate suspected fraud, and prevent misuse.
Maintain business records and comply with legal obligations.
Understand and improve website performance and customer experience.

Where marketing communications are offered, we use contact details for marketing only as permitted by applicable law. You can unsubscribe from promotional emails using the unsubscribe instructions provided. Essential order and service communications may still be sent.

Information Shared With Service Providers

We disclose information where reasonably necessary to providers that support our business, including our ecommerce platform, payment processors, delivery providers, hosting and security services, and customer support providers.

These disclosures support functions such as order processing, payment authorization, delivery, fraud prevention, and website operation.

We may also disclose information when legally required, to protect lawful rights and safety, or in connection with a business transaction such as a merger or asset transfer, subject to applicable legal safeguards.

Shopify

Our store uses Shopify’s ecommerce platform. Shopify processes information to provide and maintain the storefront, checkout, security, and other platform services.

Depending on the services and settings enabled, Shopify may also process certain information for its own purposes under its own privacy policy.

You can learn more through the Shopify Consumer Privacy Policy and submit requests relating to Shopify’s own processing through the Shopify Privacy Portal.

Cookies and Similar Technologies

The store and its service providers use cookies and similar technologies to support functions such as shopping carts, checkout, security, and saved preferences.

Additional analytics, personalization, or advertising technologies may process browsing information where those features are enabled. Their operation depends on the services configured for the store and the privacy choices available in your region.

Where a cookie banner or privacy preference control is displayed, you can use it to manage the options offered. You can also manage cookies through your browser. Blocking necessary cookies may affect cart, checkout, or account functions.

Advertising, Data Sharing, and Opt-Out Choices

Some optional advertising or platform features can involve disclosures that qualify as a “sale,” “sharing,” or “targeted advertising” under certain state privacy laws, even when no money is exchanged.

Where such processing occurs and applicable law provides an opt-out right, you may exercise that right through an available privacy control or by contacting support@meadowtrailhome.com.

Recognized browser-based opt-out signals, including Global Privacy Control, are handled where required by applicable law. A legacy browser “Do Not Track” setting should not be relied on as a substitute for submitting a privacy request.

Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, accounting, dispute resolution, fraud prevention, and legal recordkeeping.

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements.

We use reasonable administrative, technical, and organizational measures to protect information. No website, transmission method, or storage system can be guaranteed completely secure.

Your Privacy Rights

Depending on where you live and which laws apply, you may have rights to request access, correction, deletion, or a copy of your personal information, and to opt out of certain processing.

You may also have rights to limit certain uses of sensitive information, use an authorized agent, or appeal a decision concerning a privacy request.

To submit a request, email support@meadowtrailhome.com. We may need information reasonably necessary to verify your identity or an agent’s authority, depending on the request. You do not need to create an account to contact us about your rights.

We respond within the period required by applicable law. Certain information may need to be retained for legal, security, or transaction-related reasons. We will not unlawfully discriminate against you for exercising your privacy rights.

Children’s Information

Our store is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

Processing Locations and External Links

Our platform and service providers may process information in the United States and other countries where they operate. Applicable safeguards are used where legally required.

External websites and services have their own privacy practices. Review their policies before providing information to them.

Changes and Contact

We may revise this policy to reflect changes in our practices or legal requirements. Material changes will be communicated as required by applicable law.

For privacy questions or requests, contact support@meadowtrailhome.com or write to MEADOWTRAIL SUPPLY LLC, 1100 S 3rd St, Louisville, KY 40203, United States.