Where do you ship?
We ship from the United States to the contiguous 48 United States.
We do not deliver to Alaska, Hawaii, U.S. territories or possessions, APO/FPO/DPO or other military addresses, or addresses outside the United States.
How much does shipping cost?
Standard shipping is free for eligible orders, with no minimum purchase requirement.
Any applicable sales tax and the final order total are displayed at checkout before payment. We do not add undisclosed shipping or handling charges after checkout.
How long will my order take?
Order processing normally takes 1–3 business days. After shipment, standard transit normally takes 3–5 business days.
The normal combined estimate is approximately 4–8 business days. Business days are Monday through Friday, excluding U.S. public holidays.
Our order cutoff is 4:00 p.m. U.S. Central Time, observing daylight saving time. Orders received after cutoff, on weekends, or on public holidays begin processing on the next business day. Cutoff does not guarantee same-day shipment.
Will I receive tracking information?
Yes. We send tracking information to the email address supplied with your order after shipment. The carrier is identified in the shipping information.
Tracking events may take time to appear after the carrier receives the parcel. Contact us if tracking stops updating or the order does not arrive as expected.
Can I change my address or cancel an order?
Contact us as soon as possible, before shipment, and include your order number and requested change. We will confirm whether the change or cancellation can be completed.
If cancellation is completed before shipment, we initiate a full refund within 3 business days. Once an order has shipped, the normal return process applies.
What happens if shipping is delayed?
If we cannot ship within the stated processing period, we will notify you with revised shipment information and offer the choice to agree to the delay or cancel the unshipped order for a full refund.
If a parcel is delayed, missing, or marked delivered but cannot be found, contact us. We investigate with the carrier and arrange an appropriate resolution, which may include replacement or refund.
Can I return an item if I change my mind?
Yes. You may request a return within 30 calendar days after delivery, including a change-of-mind return.
For change-of-mind returns, items must be unused apart from reasonable inspection, undamaged, and returned with all original components and accessories. Include the original packaging where available.
Original packaging is not required to report defective, damaged, or incorrect goods. Your rights under applicable consumer law remain unaffected.
How do I arrange a return, and who pays?
Email support@meadowtrailhome.com with your order number and the items you wish to return. Contact us before sending the parcel so we can provide a prepaid return label and instructions.
We cover accepted return shipping, including change-of-mind returns. We do not charge restocking fees or return processing fees.
Returns are handled at MEADOWTRAIL SUPPLY LLC, 1100 S 3rd St, Louisville, KY 40203, United States. Please arrange any in-person visit in advance.
Do you offer exchanges?
Yes. Exchange requests may be made within the same 30-day request window, subject to replacement availability.
We cover accepted return shipping and replacement delivery. Any product price difference will be explained and agreed with you before proceeding. If an exchange is unavailable, you may choose an eligible refund instead.
When will I receive my refund?
We inspect returned items promptly and initiate an eligible refund within 3 business days after receiving and inspecting the return.
Refunds go to the original payment method. Your bank or payment provider may need additional time to post the refund.
For an accepted full return, we refund the amount paid for the returned merchandise and applicable sales tax. Standard outbound shipping is free, so there is no standard outbound shipping charge to deduct.
What if an item is damaged, defective, incorrect, or incomplete?
Contact us promptly with your order number and a description of the issue. Photographs are helpful where reasonably possible.
We will investigate and arrange an appropriate replacement, exchange, or refund without charging return or replacement delivery costs. A short reporting period does not reduce your 30-day request window or statutory rights.
Which payment methods and currency do you accept?
Prices are displayed in U.S. dollars unless the store expressly states otherwise. Use the payment methods actually shown at checkout for your transaction.
Any applicable sales tax and the final payable total are shown before you confirm payment.
How do I check dimensions and included pieces?
Review the individual product description and dimensions image before ordering. Included components are listed on the product page.
Dimensions are approximate unless expressly stated otherwise. Natural wood grain and screen settings can affect appearance, but do not excuse a material difference from the product description.
Are these products intended for young children?
Our collection is presented for an adult audience. Some puzzles and games contain small pieces that must be kept away from young children.
Follow product-specific information and any instructions supplied with the item. Contact us before purchase if you need clarification.